Duty of Care in Health, Social Care Essay

1 Understanding the implications of duty of heraldic bearing.1.1 throttle the term Duty of C ar.The definition of duty of care is a legal obligation and a requirement to work in a way that offers the best interest of a child, young person, or in my case vulnerable adult, in a way which will not be detrimental to the health, safety and well beingness of that person. 1.2 Describe how the duty of care affects own work exercise.Carrying out my duty of care in congruity with my Role, Responsibility and Competence, I moldiness always carry out my duties that are in my own job description and dec telephone circuit those that are not, I must follow procedure, and provide a standard of care in line with the principle codes of practice in all aspects of my daily work, and achieve sure I have access to all resources and equipment that whitethorn swear out me, I must observe confidentiality at all times, I must alike be observant and make sure I update my knowledge and skills on a regular basis, I must besides understand the importance and have the confidence to air concerns, which whitethorn be delicate and involve not only work colleagues, but also people I keep up.2 Understanding shop at available for addressing dilemmas that may arise about duty of care.2.1 describe dilemmas that may arise among the duty of care and an individuals rights. A dilemma may arise between the duty of care and an individuals rights when the grassroots human rights and freedoms of the individual are put to challenge, this could be the persons own theory of mental capacity against that of a care plan or lay on the line assessment, or simply giving the individual a choice, but at the same time understanding the take to keep the individual safe.A dilemma may also manifest when there is a need to divulge information about the individual but is also in the individuals best interest, or where there may be a public safety concern. 2.2 explain where to get additional support and advice about how to resolve such dilemmas. I would get additional support from my mentor, tutor, line manager, the care quality commission, Ofsted, the association of Health Care Professionals (AHCP) unions such as Unison, also Skills Councils such as Skills for Care, Skills for Health. And where children were concerned, The Childrens Workforce and victimisation Council.3 Know how to respond to complaints3.1 describe how to respond to complaintsIt is very weighty to respond to the individuals feelings in a way that is fair and non-judgmental, listen to what is being said so I can clearly understand the problem, section advice on the procedures for fashioning a complaint, make sure that the problem is my focalize and not the personality, I would then pass this information on to my line manager, reflect on my response, and if necessary, seek further training or nerve for alternative practices that are available to me. 3.2 Identify the main points of agreed procedures for use complain ts The main points of agreed procedures for handling complaints are a-Keeping a record of complaint, making sure everything is written down. b-Identifying what went wrong.c-Respond to the complaint within the agreed time.d-Responding to the complaint e.g. apologising, place things right (local resolution stage).e-Informing complainant of their rightsf-Who to complain to when complaints are not resolved.g-The role of local government ombudsman, and reflecting on complaints to improve practice.